About Us
Mr. Jawad, CEO and founder of JAAS Aviation has more than 35 years of experience in the travel & tourism filed in Pakistan, serving travel needs of Multinationals, Government departments, Embassies, Foreign Missions, NGOs and individual. His major experience comprises of working with Bonds Travels Islamabad, serving 24 years with great efficiency and several satisfied customers.
JAAS Aviation is IATA approved travel agency holding ticket sales & services authority of several International Airlines namely Pakistan International Airlines, Saudi Arabian Airlines, Emirates Airlines, Qatar Airways, Etihad Airways, Kuwait Airways, Gulf Airlines, Oman Airways, Thai Airways, American Airlines, Air Canada, Airblue, Shaheen Air, Flydubai, Air Arabia, Air China & Srilankan Airlines. The company deals with a varied range of travel products, namely – such as Corporate, MICE (Meetings, incentives, conferences and exhibitions), VFR (Visiting Friends and Relatives), Pilgrimage Traffic (Hajj / Umrah & Ziaraat), Leisure Business, Groups Traffic, Hotel booking, Travel Insurance, Dubai visa, Thai Visa, Malaysia visa, Singapore visa etc. The complete unification within one organization of such diversified yet related services offers passengers and airlines, an image that is unmatched.
The name and business strength that has been earned by our organization today, is due to the professionally equipped and able staff, who have a varied experience of the Travel market and good knowledge of serving the customers to their satisfaction. This is further enhanced by the innovative ideas of the management, who strive from time to time in creating awareness and keeping the company at par to the latest development of today’s world.
The group leadership spirit reflects dynamism, where experience, knowledge and professional skills have enabled us to look ahead in time and anticipate Pakistan’s economic and industrial growth. The spirit and high level acumen of both the management and all the team members have positioned JAAS as an outstanding travel service provider.
| Established: | 2007 | |
| Business: | Travel Service Provider | |
| Chief Executive: | Jawad Khan | |
| Managing Director’s: | Saad Khan | |
| Amaad Khan | ||
| Ahsan Khan | ||
| Director Sales: | Awais Mohammed | |
| Team Members: | 15+ | |
|
Annual Turnover:
|
PKR 120 Million PA |
CUSTOMER SERVICE
- Free documents delivery within city limits
- Comprehensive Exclusive Travel Insurance
- Exclusive online hotel reservation system of the largest wholesalers allowing direct access to a database of 50,000 hotels for immediate on-line bookings, confirmations and pre-paid voucher facility
- Cruises, coach tours, car rentals and leisure product/services
- Facilitation of baggage Hajj and Umrah services
- Worldwide rail reservations and ticketing
- Customized Corporate Travel Management Reports on request
- Customized financial reports prepared by our latest financial software catalyst
Note: Applicable fees, related expenses or nominal services charges apply for some services
SERVICE STANDARDS
- Upon gaining a new client, a set of service standards tailored to those client’s individual needs is agreed. These are then introduced and reviewed on a regular basis in conjunction with the client. Thus ensuring we are providing the optimum level of service possible.Detailed below are some of the service standards of JAAS.
- We will answer 90% of all calls within 4 rings. o We will acknowledge all e-mails within 4hours, during working days. o We will not issue any travel documentation without first receiving a correctly authorized and completed purchase order.
- All air bookings will be ticketed and dispatched at least 24hours prior to the departure, unless booking occurs within that period or otherwise agreed with the client.
- We will provide to all travelers a comprehensive itinerary for every booking. o Comparison quotes detailing cheaper options will be given every time upon receiving travel request.
- All reservations will be made in accordance with the client’s company travel policy.
- Written confirmation of all bookings will be sent to the travel booker.
JAAS Service Timings and Availability
- Working week Monday to Saturday 0900 to 1800. o Weekly holiday on Sunday. o 24hours emergency support for after office hours & on holidays. o Members of the designated team will have 24hours mobile contact, who will immediately assist on inquiry/problem.